Reid Lifting Ltd. Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

  • How long we keep information

  • Who we share information with

  • Sharing information outside the UK

  • How to complain

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

 

Contact details

Telephone: 01291 620796

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Names and contact details

  • Addresses

 

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

 

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

  • Video and CCTV recordings of public areas (including indoor and outdoor spaces)

  • Video and CCTV recordings of private or staff only areas

 

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Location data

  • Recorded images, such as photos or videos

 

  • Purchase or viewing history

  • IP addresses

  • Website and app user journey information

  • Records of consent, where appropriate

 


We collect or use the following personal information for dealing with queries, complaints or claims:

  • Witness statements and contact details

  • Customer or client accounts and records

  • Information relating to health and safety

  • Correspondence

  • Names and contact details

  • Address

  • Account information

  • Purchase or service history

 

Lawful bases and data protection rights

Our lawful bases for the collection and use of your data


Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    o To ensure the health and safety of employees, service users and visitors to the site. To detect, prevent or reduce the incidence of crime.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Where we get personal information from

  • Providers of marketing lists and other personal information

  • Suppliers and service providers

  • Directly from you

  • CCTV footage or other recordings

  • Market research organisations

 

How long we keep information

We hold personal data up to ten (10) years after last business activity. We may extend this period of retention on the grounds of establishment, exercise or defence of legal claims or execution of our internal investigations.

 

Who we share information with

Where necessary, we may share your data within our group of companies and with our team of channel partners.

In addition, we use a reliable group of subcontractors to provide IT and business system support.

Others we share personal information with -

  • Relevant regulatory authorities

  • Debt collection agencies

  • Insurance companies

  • Professional or legal advisors

 

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Depending on the circumstances we may share your data with our external channel partners in your local area.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 7th October 2024